Membership

West HQ Loyal

Being Loyal has its rewards

 

Earn points on purchases to use as currency across West HQ. Our program also offers members discounts on a range of purchases at our restaurants, bars, cafés, and accommodation.

The more points you earn, the greater the discounts and rewards.

Membership costs:

1 year = $7.50

3 years = $20

How to join

You can complete the membership form here. Once filled in, visit our friendly Customer Service team at West HQ with your completed form and photo ID.

You will be issued with a membership card so you can start enjoying the benefits straight away.

How to earn

Swipe your card every time you pay, dine or stay. The more you earn, the more benefits you receive.

How to redeem

Redeem your points across the business to pay for food and drinks, show tickets, shopping gifts and much more. Plus, you’ll even get 50% off your purchase on some items when paying by points.

For more information, you can browse our membership brochure here.

Birthday rewards

Visit the members’ kiosks at West HQ during your birthday month to claim a voucher for a meal on us. Use the voucher at your choice of restaurant or bar across the destination! Just click on the birthday icon when you swipe your card at the kiosk.

Present the voucher that prints along with your valid membership card at your choice of restaurant or bar anytime throughout the month (excluding public holidays and special event days) to receive the voucher amount off your meal. You can use it at any Eat St. dining outlets or Chu Restaurant – the choice is yours! Your voucher must be used in one transaction and must be used by you.

Treat your voucher like cash, as lost or stolen vouchers can’t be replaced.

Terms and Conditions apply.

Player activity statement is available on request. West HQ practices the responsible service of alcohol. Help is close at hand GambleAware gambleaware.nsw.gov.au 1800 858 858. If gambling is creating a problem in your life help is available. Contact the 24hr free confidential counselling service on 1800 BETSAFE (1800 239 723).

 

Membership Tiers

White tier <6000 pts

Benefits:

  • 50% Pay By Points Discount on food and beverages (excludes Sydney Coliseum Theatre)
  • Earn points on food and beverage spend, selected promotions, entertainment, Zone Bowling and Novotel Sydney West HQ (excludes Chu Restaurant and Sydney Coliseum Theatre)
  • 15% discount at Zone Bowling West HQ for two games (includes shoe hire)
  • 10% discount at Novotel Sydney West HQ
  • Redeem points for food, beverages, raffle tickets and other selected promotional items
  • Use points to BPAY bills
  • $15 food and beverage voucher during your birthday month to spend in West HQ

Red tier >6000 pts

Benefits:

  • 50% Pay By Points Discount on food and beverages (excludes Sydney Coliseum Theatre)
  • 5% discount on food and beverages
  • Earn points on food and beverage spend, selected promotions, entertainment, Zone Bowling and Novotel Sydney West HQ (excludes Chu Restaurant and Sydney Coliseum Theatre)
  • 15% discount at Zone Bowling West HQ for two games (includes shoe hire)
  • 10% discount at Novotel Sydney West HQ
  • Redeem points for food, beverages, raffle tickets and other selected promotional items
  • Use points to BPAY bills
  • $20 food and beverage voucher during your birthday month to spend in West HQ
  • Novotel upgrade with early and late check in/out (when available)

Black >45,000 pts

Benefits:

  • 50% Pay By Points Discount on food and beverages (excludes Sydney Coliseum Theatre)
  • 10% discount on food and beverages
  • Earn points on food and beverage spend, selected promotions, entertainment, Zone Bowling and Novotel Sydney West HQ (excludes Chu Restaurant and Sydney Coliseum Theatre)
  • 15% discount at Zone Bowling West HQ for two games (includes shoe hire)
  • 10% discount at Novotel Sydney West HQ
  • Redeem points for food, beverages, raffle tickets and other selected promotional items
  • Use points to BPAY bills
  • $50 Food and beverage voucher during your birthday month to spend in West HQ
  • Novotel upgrade with early and late check in/out (when available)
  • 2 complimentary nights’ accommodation at the Novotel Sydney West HQ annually
  • 5% Weekly POS point accrual bonus

Emerald >90,000 pts

Benefits:

  • 50% Pay By Points Discount on food and beverages (excludes Sydney Coliseum Theatre)
  • 10% discount on food and beverages
  • Earn points on food and beverage spend, selected promotions, entertainment, Zone Bowling and Novotel Sydney West HQ (excludes Chu Restaurant and Sydney Coliseum Theatre)
  • 15% discount at Zone Bowling West HQ for two games (includes shoe hire)
  • 10% discount at Novotel Sydney West HQ
  • Redeem points for food, beverages, raffle tickets and other selected promotional items
  • Use points to BPAY bills
  • $50 food and beverage voucher during your birthday month to spend in West HQ
  • Novotel upgrade with early and late check in/out (when available)
  • 4 complimentary nights’ accommodation at the Novotel Sydney West HQ annually
  • 10% Weekly POS point accrual bonus
  • Complimentary Accor Plus Membership (upon application)

Ultimate >150,000 pts

Benefits:

  • 50% Pay By Points Discount on food and beverages (excludes Sydney Coliseum Theatre)
  • 10% discount on food and beverages
  • Earn points on food and beverage spend, selected promotions, Zone Bowling and Novotel Sydney West HQ  (excludes Chu Restaurant and Sydney Coliseum Theatre)
  • 15% discount at Zone Bowling West HQ for two games (includes shoe hire)
  • 10% discount at Novotel Sydney West HQ
  • Redeem points for food, beverages, raffle tickets and other selected promotional items
  • Use points to BPAY bills
  • $50 food and beverage voucher during your birthday month to spend across the West HQ brands
  • Novotel upgrade with early and late check in/out (when available)
  • 6 complimentary nights’ accommodation at the Novotel Sydney West HQ annually
  • 15% weekly POS point accrual bonus
  • Complimentary Accor Plus Membership (upon application)
  • Complimentary One55 Health & Fitness Membership

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