Important Updates for our Customers

We are looking forward to welcoming you home to West HQ on Monday 11 October, in line with the NSW Government Roadmap to Recovery.

We are committed to protecting the health and safety of staff, customers and the community and will be adhering to the NSW Government Public Health Order. This includes:

  • Continuing to follow the COVID Safe Check-In requirements through Service NSW
  • Following social distancing guidelines
  • Signing into West HQ with your photo ID through our self service kiosks
  • Mandatory mask wearing for indoor venues
  • Application of one person per 4sqm inside
  • CHU Restaurant by China Doll group bookings will be limited to 20 people.

Hospitality venues can reopen subject to a 4sqm rule indoors and a 2sqm rule outside, with fully vaccinated patrons.

Weddings can go ahead with 100 fully vaccinated guests. Dancing is allowed, but drinking must occur while sitting down.

It is now mandatory that all visitors to West HQ, over the age of 16 years must be fully vaccinated (visitors under 18 must be accompanied by a vaccinated parent or guardian).

To ensure your entry to West HQ is a smooth and easy process, we urge you to download your vaccination certificate via the Federal MyGov website.  Please note this process may take some time so to avoid trouble and delay when entering we recommend you obtain proof of your vaccination prior to attending West HQ.

We appreciate your support and patience during this time and look forward to welcoming you back soon.


Sign up to our monthly newsletter to stay up to date with exciting news and information